No customer or clients likes to talk to a robot. Automated systems can be confusing, causing customers to give up before they speak to a representative. Without an open and direct line of communication between you and your customers, your business is likely to suffer.
Even if the results are the same, customers will leave their interaction with your company feeling more satisfied if it’s easy for them to talk to another human being. Some services, such as checking an account balance or the status of a shipment, can be easily conducted via automated system. More specific inquiries, or concerns that involve sensitive information, require a live interaction. If customers are put on hold for too long or can’t get in touch with a live representative at all, they might leave you bad reviews online and discourage other customers from seeking out your service. This can ruin your reputation and cause business to plummet.
What Is a Virtual Receptionist and How Can They Help Restore Communication?
Small or remote business often don’t have much overhead to hire a full-time receptionist to keep all lines of communication open. While relying on voicemail can work when you’re just starting out, as business continues to grow you may start to get overwhelmed by the amount of message you need to respond to.
Virtual receptionists are a remote position small business can use on an as-needs basis. Virtual receptionists can answer calls, answer simple questions about your company, and forward calls to you and your team. Because you can opt to use virtual receptionists on an as-need basis, you can reduce the costs associated with hiring a full-time staff member while still ensuring that your customers and clients are able to reach you at all times.
At the Gavin Centre, we recognize the difficulties that come with running a small business, which is why we offer complete virtual office amenities, including virtual receptionist services. For more information about our virtual office services, temporary conference rooms, and co-working spaces, contact us today at the Gavin Centre.